Returns & Refund Policy
We want customers to feel confident when purchasing from JeetVeer.
Our returns policy operates alongside your statutory consumer rights under applicable UK law.
A. Change of Mind
For eligible online purchases, UK consumer law generally provides a 14-day cancellation period beginning the day after the goods are received. Customers do not generally need to provide a reason for cancellation. After notifying us, the customer normally has a further 14 days to return the goods.
To request a return, email:
Please include:
- Order number
- Customer name
- Product name
- Reason for contacting us, if you wish to provide one
Return Shipping — Change of Mind
Unless otherwise stated, the customer is responsible for the direct cost of returning an item following a change-of-mind cancellation.
The product should be securely packaged to prevent damage during return transportation.
Condition of Returned Goods
Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality.
If goods are handled beyond what would reasonably be permitted in a shop and their value is reduced as a result, applicable law may permit an appropriate deduction.
B. Wrong Product Sent
If JeetVeer sends you the wrong product, please contact us at:
We request that you notify us within 2 days of delivery wherever possible and provide photographs of the product and packaging.
Where the error is attributable to Veer and Jeet Enterprises LTD, we will arrange or pay the appropriate return shipping and provide an appropriate remedy, such as:
- replacement; or
- refund.
Your statutory rights are not affected by this 2-day notification request.
C. Damaged Product
If your product arrives damaged, please contact us within 2 days of delivery wherever possible.
Please send:
- photograph of the outer packaging;
- photograph of the shipping label;
- photographs of the damaged product;
- photographs of the internal packaging.
Where the damage is attributable to delivery or the product was not supplied in conformity with the contract, we will work with you to provide an appropriate remedy.
Where Veer and Jeet Enterprises LTD is responsible for the return, we will arrange or cover the applicable return shipping.
UK consumer law provides protections where goods are faulty, not as described or otherwise do not conform to the contract. These statutory rights cannot be removed by a website policy.
D. Customer Ordered the Wrong Product
If a customer has simply selected the wrong product, size or design and wants to change their mind, this is treated as a change-of-mind return, subject to the applicable statutory cancellation rights.
The customer may therefore be responsible for return shipping unless JeetVeer has expressly offered free returns for that order.
E. Return Requests After 2 Days
Our 2-day notification period is intended to help us quickly investigate delivery damage and fulfilment errors.
It does not remove or reduce statutory consumer rights.
For ordinary change-of-mind cancellations, eligible customers may exercise their statutory cancellation rights within the applicable 14-day period.
For faulty, damaged or incorrectly supplied goods, applicable statutory remedies remain available regardless of this 2-day notification request.
F. Refunds
Where a statutory cancellation applies, we will process refunds in accordance with applicable law.
For eligible cancelled online purchases, the standard delivery charge paid by the customer is generally refundable; an additional amount paid for an upgraded delivery service does not necessarily have to be refunded.
Refunds will normally be made using the original payment method.